Refund policy

At Gratique, customer satisfaction is one of our highest priorities. If you are not completely satisfied with your purchase, we're happy to help through our straightforward 30-day return policy.

30-Day Return Guarantee

We offer free returns and refunds within 30 days after your order has been delivered.

To qualify for a return:

Items must be returned within 30 days of delivery.
Products should be unused or in their original condition whenever possible.
Original packaging is recommended but not always required.
Proof of purchase or order confirmation may be requested.

Non-Returnable Items

Certain products cannot be returned, including:

Personalized or custom-made products
Gift cards
Clearance or final-sale items
Products damaged through misuse

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your package. Include your order number and clear photos so we can resolve the issue quickly.

Refund Process

After receiving and inspecting your returned item, we will notify you of the refund status.

Approved refunds are processed back to the original payment method within 5–10 business days. Processing times may vary depending on your payment provider.