Shipping policy

Thank you for shopping with Gratique. We are committed to delivering your order safely and efficiently, no matter where you are in the world.

Worldwide Free Shipping

We proudly offer FREE shipping worldwide on all eligible orders. No minimum purchase is required.

Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

During peak seasons, holidays, or promotional events, processing may take slightly longer.

Estimated Delivery Time

Once shipped, most orders arrive within:

7–14 Business Days

Please note that delivery times are estimates and may vary depending on your destination, customs procedures, weather conditions, or local courier services.

Order Tracking

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information, allowing you to monitor your package throughout its journey.

Customs & Import Duties

International customers may be responsible for customs duties, taxes, or import fees required by their country's regulations. These charges are determined by local authorities and are not included in our product prices.

Incorrect Shipping Information

Please verify your shipping address carefully before placing your order.

Gratique is not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided during checkout.

Lost or Delayed Packages

If your package appears significantly delayed or is lost during transit, please contact our customer support team. We'll work closely with the shipping carrier to help locate your shipment and provide the most appropriate solution.